Terms of Service

1. Acceptance of these terms

These Terms of Service ("Terms") govern your access to and use of usegrowthlens.com and the GrowthLens service (collectively, the "Service"). By creating an account, connecting a social-media account, purchasing a subscription, or otherwise using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

If you use GrowthLens for a company or other organization, you represent that you have authority to bind that organization. In that case, "you" includes the organization.

2. The GrowthLens Service

GrowthLens connects to authorized Facebook Pages, Instagram Business accounts, and TikTok Business accounts to synchronize available performance data, display analytics, and generate AI-assisted organic growth recommendations. Features may vary by subscription plan, platform availability, account type, permissions, region, or third-party review status.

GrowthLens is an independent service. It is not sponsored, endorsed, or operated by Meta, Facebook, Instagram, TikTok, Stripe, Supabase, Vercel, Resend, or our AI processing providers.

3. Eligibility and account security

• You must be at least 18 years old and legally able to enter into a contract.
• You must provide accurate account and billing information and keep it current.
• You are responsible for protecting your credentials and for activity under your account.
• You must notify us promptly if you suspect unauthorized access or another security incident.
• You may not share access in a way that exceeds your plan or use another person's account without authorization.

4. Connected platforms and permissions

You may connect only social accounts that you own or are authorized to manage. By connecting an account, you authorize GrowthLens to obtain and process the profile, post, video, audience, and performance information made available through the permissions you approve, as described in the Privacy Policy.

You are responsible for complying with the terms and policies of each connected platform. You may disconnect an account from GrowthLens or revoke GrowthLens through the platform's settings. Platform API changes, outages, permission restrictions, rate limits, expired tokens, or app-review decisions may limit or interrupt features without creating liability for GrowthLens.

5. Your data and content

As between you and GrowthLens, you retain your rights in the information, content, and platform data you provide or authorize GrowthLens to access ("Customer Data"). You grant GrowthLens a limited, non-exclusive license to host, copy, process, transmit, and display Customer Data only as necessary to provide, secure, support, and improve the Service, comply with your instructions, and meet legal obligations.

You represent that you have the rights and permissions necessary for GrowthLens to process Customer Data. You are responsible for the legality, accuracy, and quality of Customer Data and for maintaining any copies you require.

6. AI-generated insights

GrowthLens uses artificial intelligence to generate recommendations from selected account metrics and post summaries. AI output may be incomplete, inaccurate, outdated, or unsuitable for your circumstances. It is provided for informational purposes and is not professional, financial, legal, or business advice.

You are responsible for reviewing recommendations and deciding whether to act on them. GrowthLens does not guarantee audience growth, engagement, revenue, platform approval, or any other result.

7. Acceptable use

You may not use the Service to:

• Violate law, another person's rights, or a connected platform's terms.
• Access or process accounts or data without authorization.
• Upload malicious code or interfere with the Service or another user.
• Probe, scan, bypass, or defeat security, authentication, rate limits, or access controls.
• Reverse engineer, copy, resell, sublicense, or commercially exploit the Service except as expressly permitted in writing.
• Use automated means to scrape or extract the Service beyond documented interfaces.
• Misrepresent affiliation with GrowthLens or use the Service for fraud or abuse.

8. Subscriptions, billing, and cancellation

Paid features require a subscription. Prices, billing intervals, included features, and any trial terms are shown before purchase. You authorize Stripe and GrowthLens to charge the payment method associated with your subscription, including applicable taxes, on a recurring basis until cancellation.

You may manage or cancel a paid subscription through the GrowthLens billing portal. Unless stated otherwise at purchase or required by law, cancellation takes effect at the end of the current paid billing period and fees already paid are non-refundable. We may change future pricing or plan features with reasonable advance notice.

If payment fails or becomes overdue, we may retry the charge, limit paid features, or suspend the account. You remain responsible for amounts incurred before cancellation or suspension.

9. Third-party services

The Service depends on third parties, including Meta, TikTok, Stripe, Supabase, Vercel, Resend, and AI processing providers. Their products are governed by their own terms and policies. GrowthLens does not control and is not responsible for third-party systems, content, decisions, outages, or changes.

10. GrowthLens intellectual property

GrowthLens and its licensors own the Service, including its software, design, branding, documentation, and other materials, excluding Customer Data and third-party materials. Subject to these Terms, we grant you a limited, revocable, non-transferable, non-sublicensable right to use the Service for your internal business purposes during your account term.

If you provide feedback, you grant GrowthLens a perpetual, worldwide, royalty-free right to use it without restriction or compensation, provided we do not identify you publicly without permission.

11. Availability and changes

We may add, modify, suspend, or discontinue features to maintain security, comply with law or platform rules, respond to third-party changes, or improve the Service. We do not promise uninterrupted or error-free operation or a particular service level unless agreed in a separate written contract.

12. Suspension, termination, and deletion

You may stop using GrowthLens, disconnect platforms, cancel your subscription, or request account deletion at any time. We may suspend or terminate access if you materially breach these Terms, create security or legal risk, fail to pay amounts due, or use the Service in a way that could harm GrowthLens, a connected platform, or another person.

To delete your GrowthLens account and associated data, use our data-deletion page. Sections that by their nature should survive termination—including payment, ownership, disclaimers, liability limits, and dispute provisions—will survive.

13. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL RECOMMENDATIONS ARE PROVIDED "AS IS" AND "AS AVAILABLE." GROWTHLENS DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND RELIABILITY. WE DO NOT WARRANT THAT THE SERVICE WILL BE SECURE, UNINTERRUPTED, OR ERROR-FREE OR THAT DATA WILL ALWAYS BE AVAILABLE OR ACCURATE.

Some jurisdictions do not allow certain warranty exclusions, so parts of this section may not apply to you.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GROWTHLENS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY, OR DATA, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GROWTHLENS' TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT YOU PAID TO GROWTHLENS DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. These limits do not apply where liability cannot legally be limited.

15. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold GrowthLens and its personnel harmless from third-party claims, damages, and reasonable costs arising from your Customer Data, your misuse of the Service, your connected accounts, or your violation of these Terms, law, or another person's rights.

16. Disputes and applicable law

Before filing a formal claim, you and GrowthLens agree to make a good-faith effort to resolve the dispute informally for at least 30 days after written notice. These Terms are governed by the laws applicable where GrowthLens is established, without regard to conflict-of-law rules, except where the law in your place of residence requires otherwise. Nothing in these Terms limits non-waivable consumer rights.

17. General terms

These Terms and the Privacy Policy are the agreement between you and GrowthLens about the Service unless a separate written agreement applies. If one provision is unenforceable, the remaining provisions remain effective. A failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a reorganization, financing, merger, acquisition, or sale of assets.

18. Updates and contact

We may update these Terms by posting a revised version and changing the date above. If a change materially affects your rights, we will provide additional notice when required. Continued use after the effective date of revised Terms constitutes acceptance.

Questions about these Terms may be sent to support@flowlog.dev.